Client A was referred to the employability programme by the YES project housing and benefit advice service. Client A is receiving support with property pool and with making a claim for universal credit. The young person is currently homeless temporarily staying with his girlfriend’s parents. We are also supporting his girlfriend who is six months pregnant. The home is overcrowded, and the client’s mother is eager for them to move out.  The property pool application is currently being assessed and once their application is live they will be eligible to apply from vacant tenancies. The YES project team will support the young couple to secure a tenancy and then they will access a tenancy support programme supporting them to live independently.  Client A is eager to improve his life and enter employment so that he can provide for his family. Paul was restricted to completing training courses as he had no ID which a lot of the training providers require. We applied for a citizen card for the young person and have booked him on A CSCS course, we will continue to support him until he finds employment

Client A was referred to the Volunteer Project to assist with accessing training courses and improvement of confidence and self-esteem. Client A suffered with isolation away from friends and family after the birth of her daughter and wanted to make changes in her life.  Client A had a creative flair and an interest in makeup, as we were due to run a MAC makeup course we discussed this with Client A and she agreed to attend. Client A made great progress on the course and had a 100% attendance. Client A’s confidence grew, and new friendships were formed on the course. Client A is now a fully qualified level 2 makeup artist and has enrolled in college to complete the Level 3. The makeup academy that delivered the course offered Client A part-time paid employment assisting the makeup tutor with the delivery of the courses. In addition to this the client also applied for MAC makeup in Harvey Nichols in Liverpool city, she was offered a part time position working as a makeup sales assistant. Client A life has completely transformed over a short space of time, her confidence has grown, and she has gone from NEET to now working two jobs. Clients feedback: "I am so glad that I come to the Centre and started this course, at first I was hesitant as I’ve not done anything for a while after having my daughter. Everyone made me feel so welcome and the staff really supported me in every aspect of my life. I started this course with no job and now I have two!"